Once your Chromebook restarts, sign in and check to see if Google Play is working. Wait for your Chromebook to completely power off and restart it by pressing the Power button. To restart your Chromebook, click the clock to open the Quick Settings panel in the lower-right corner of the screen.Īfter the menu opens, click the power button, and it will immediately shut down. So a good place to start troubleshooting is to restart your Chromebook. Wait for any Play Store updates, restart the app, and see if Google Play is working.Īssuming your Chromebook supports Android apps, you might run into a situation where Google Play freezes up or won’t launch.Click the Update Play Store button under the Play Store version section.From the Settings screen, expand the About section.Choose Settings from the menu that appears.
Launch the Play Store and click the profile icon in the top-right.To update the Google Play app on your Chromebook: If your Chromebook is up to date, and Google Play still isn’t working correctly, you can update the Google Play app. So, you’ll need to contact the IT department to ensure it’s up to date.
Note: If your work or school manages your Chromebook, the option to update may not be available. Remember, your Chromebook will need to restart after an update, so ensure your work and other files are saved. To update your Chromebook, go to Settings > About Chrome OS > Check for updates. It’s a straightforward process to manually update your Chromebook. For example, an update from Google that could fix your Play Store problem might be waiting for you to install. Your Chromebook should update automatically, but you may want to check for updates manually. Google Play may not work due to bugs in the currently installed version of Chrome OS on your Chromebook. Not supported? You’ll need to consider upgrading-sorry! 2. To verify your Chromebook support Google Play and Android apps, check your Chromebook model against Google’s list of Chromebooks that support Android apps. If you don’t see Google Play or it’s grayed out, your Chromebook may be too old to support Android apps. While most modern Chromebooks support Google Play out of the box, older devices may not. If you have problems with Google Play not working on a Chromebook, you’ll have to try the fixes we’ve outlined below. Sadly, your Chromebook isn’t always going to work how you expect it to. To use apps, however, you need the Google Play Store to work. It’s also important to note that you can do more with Chromebook, like run Android apps.
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